Delete your StudioTrack account

Delete from the app

The quickest way to delete your account is right in the StudioTrack mobile app (iOS or Android):

• Open the app and go to the Profile tab.
• Tap Delete account.
• Confirm. Your account and personal data are removed immediately, and you’re signed out.

Can’t access the app?

If you can’t sign in or no longer have the app installed, email us and we’ll delete your account for you. Please send your request from the email address on your StudioTrack account so we can verify it’s you.

What gets removed

Deleting your account permanently removes your personal information, including:

• Your name, email address, phone number, and date of birth.
• Your emergency contact and mailing address.
• Your profile photo.
• Your saved payment methods (cards), push-notification tokens, and notification and studio preferences.

Your sign-in is permanently disabled — the account can no longer be used to log in, and it can no longer be found by your email address.

What is retained, and why

The studios you attended keep their own historical business records — past bookings, attendance, payments, and signed waivers — which they need for accounting, tax, and legal purposes. So that these records stay intact, your underlying account record is retained in a de-identifiedform: it is stripped of the personal details listed above and can no longer identify you. It exists only to keep a studio’s past transaction history valid; it is not used to contact you or to sign you in. Any residual copies of your personal data held in routine system backups are purged within 30 days, consistent with our Privacy Policy.

More

See our Privacy Policy for how we handle personal information, or contact support with any questions.